Playback or account access
Start with the ten topics in Help. If the problem remains, describe the steps that reproduce it.
Contact Cineby
Tell us what happened, what needs correcting or what you would like us to build.
Email the team
Let’s make the next visit better.
[email protected]Use this address for support, feedback, catalogue corrections and rights enquiries. Your email app opens when you select the address.
Write an emailGive us the useful details
- The pageInclude the full movie, series or page URL.
- The problemTell us what you expected, what happened and the exact error text.
- The setupAdd your device, browser, time and selected server when relevant.
- The evidenceA screenshot can help. Hide account details and other private information.
A catalogue correction
Send the title and year, what is incorrect, and a reliable reference. For an episode, include its season and episode number.
Rights or other enquiries
Identify the exact page and the material concerned, describe your relationship to it, and include a way for us to reply.